The Puzzle Drop -Delivery Policy

📦 Shipping Policy

📍 Where We Ship

We currently ship throughout the UK. International shipping is available by special arrangement — if you're outside the UK and would like to order, please contact us directly to discuss options and rates.

📬 Subscription Boxes

• All subscription boxes are shipped on the last working day of each month.

• We use Royal Mail 2nd Class (Tracked) for all box shipments.

• You’ll receive a tracking number via email once your box is on its way.

🛍️ Shop Orders

• All non-subscription items purchased from our online shop are dispatched within 48 hours (working days).

• Shipped via Royal Mail 2nd Class (Tracked).

• An email confirmation with tracking information will be sent once your order is processed.

💻 Digital Products & Subscriptions

• Digital subscriptions are delivered via email on the 1st day of each month.

• Any digital product purchases are delivered via email within 48 hours of ordering.

📦 Missing, Damaged, or Faulty Items

• If your parcel hasn’t arrived, please refer to our [Missing Items Policy].

• For items that arrive damaged, see our [Damaged Items Policy].

• For faults or issues with products, please consult our [Faulty Items Policy].

If you have any questions or need further assistance, feel free to contact us.