The Puzzle Drop -Billing & Account

💳 Billing and Account Queries

Why has my billing date changed?

When you subscribe to The Puzzle Drop, all subscription payments are scheduled for the 25th of each month. This helps us ensure your box is packed and posted in a timely manner.

Thinking of cancelling?

We’re sad to see you go — but we’d love the chance to improve. As a small, family-run business, your feedback truly matters to us. If there’s anything we can do better, please reach out and let us know.

If you still wish to cancel:

• Log in to your account

• Follow the instructions under the cancellation section

Please note:

• Your subscription and billing will end with the next billing cycle

• You may still receive boxes and emails up until that time

Need to update your personal or payment details?

To change your:

• Name

• Address

• Email

• Payment method

Simply log in to your online account and update your details via the settings page.

Still need help?

No problem — we’re here to assist.
Email nathan@thepuzzledrop.com and we’ll get back to you as soon as possible.
Please allow up to 48 hours for a response.