The Puzzle Drop -Delivery Policy

📦 Shipping Policy

📍 Where We Ship

We currently ship throughout the UK. International shipping is available by special arrangement — if you're outside the UK and would like to order, please contact us directly to discuss options and rates.

📬 Subscription Boxes

All subscription boxes are shipped on the last working day of each month.We use Royal Mail 2nd Class (Tracked) for all box shipments.You’ll receive a tracking number via email once your box is on its way.

🛍️ Shop Orders

All non-subscription items purchased from our online shop are dispatched within 48 hours (working days).Shipped via Royal Mail 2nd Class (Tracked).An email confirmation with tracking information will be sent once your order is processed.

💻 Digital Products & Subscriptions

Digital subscriptions are delivered via email on the 1st day of each month. Any digital product purchases are delivered via email within 48 hours of ordering.

📦 Missing, Damaged, or Faulty Items

If your parcel hasn’t arrived, please refer to our

[Missing Items Policy]

For items that arrive damaged, see our

[Damaged Items Policy]

For faults or issues with products, please consult our

[Faulty Items Policy]

If you have any questions or need further assistance, feel free to contact us.